About the Client
- One of the top 5 hospital chains in the nation serving mid-sized communities
- 11,600 licensed beds
- 1.6 million ED visits
- Employs 42,000 associates nationwide
Project Statistics
- Duration: October 2012 through October 2013
- Number of resources:
- Project Manager
- 6 curricula developers
- 6 instructors
- Tools: MedHost EDIS Captivate, Microsoft Word and PowerPoint, ProProfs, Survey Monkey
- Client Engaged for nurse education phase and pursued/purchased provider education after success with nursing project
- National Phased-In Rollout: 7,000 end users, including 900 ED Physicians
Delivered Services (Phase 1) – ED Nurses, ED Directors and C-Suite
- Design and development of education strategy in accordance with client’s corporate standards (Note: Teksoft was hired to provide post-go live training services to address knowledge gaps associated with a new HER application)
- Role-based Instructor Led Courses to 68 hospitals in 15 states together with a sustainable learner’s manual in electronic and paper versions
- Overview and Navigation, Nurse Documentation, Orders Management, End of Shift Processes
- Web-based micro-learning “quick wins” – IV Management, Medication Management, Orders and Results Management, Addendums, SBAR, Dispositions, Template Management, RN/LPN Co-signature, and End-of-Day tasks
- ILT course for C-Suite Reporting
Delivered Services (Phase 2) – ED Physicians and Registration Staff
- 2 series of eLearning Provider Courses
- Series 1: Overview &Navigation, Documentation, End of Shift, Orders, Results
- Series 2: Lacerations, EKG, Reporting, Quick Tips
- ED Patient Registration eLearning course
- Managed Provider participation and assessment scoring using Learning Management System (LMS)
- Hand-off of LMS for client to manage
The Teksoft Difference
- Immediate and sustainable results for a “fast-tracked” implementation:
- Combination of experienced/high achieving professionals and solid processes fueled completion of quality training curricula in only 90 days
- Successfully bridged critical “documentation gaps” by proactively engaging hospital workflows and business teams to uncover, document, and integrate process details into role-based curricula
- Met client’s demand for large quantity of classes on short notice:
- During 2 weeks alone, Teksoft delivered education at 22 different hospital locations in 9 states, utilizing just 5 instructors
- Delivered training without impacting patient care with creative delivery approaches including bedside coaching, small group sessions and traditional classroom instruction.
- Proactively engaged end users (interactive games, team challenges, user-led review sessions, pre and post education assessments)
- Willingness and ability to transfer knowledge
Client Results
- 92% of all registered users completed training within client’s timeframe, including ED Nurses, hospital administration, registration staff and 100% of ED physicians
- Successful knowledge transfer highlighted by the following evaluations:
- Overall class evaluation (averaging 4.6 out of a possible 5.0 rating scale)
- Average post test score (94.12%)
- Average test score increase (20.54%)
- Client recognized significant ROI associated with Revenue Recognition improvement
