About the Client
- Worlds largest Global package delivery company
- Employees 398,000 associates worldwide
- Annual Sales: $53 Billion
Project Statistics
- Duration: October 2011 – April 2012
- Number of FTE resources:
- 3 curricula developers
- 2 training instructors
- 1 Project manager
- Release: ECC 6.0
- Tools: Microsoft Word, Ancile uPerform, CodeBaby
- Project specs: 500 end users
Delivered Services
- Design and development of end user education strategy
- Design and delivery of Train the Trainer Programs
- Design and development of eLearning courses
- Development of end-user training documentation in accordance with client’s corporate standards and US government healthcare compliance regulations” between “corporate” and “standards”
- Delivery of uPerform services:
- Determined and implemented additional requirements for uPerform tool usage
- Delivered documentation and training for uPerform tool to client training resources
- Project Management and Advisory role
The Teksoft Difference
- Provided additional/supplemental overall training project management guidance when client PM was out on emergency leave
- Tailored training in accordance to the Global Healthcare Office Systems (GHOS) business model
- Knowledge of corporate and US government standards for healthcare documentation regulations
- Expertise and customer focus of Teksoft Training Consultants were quickly recognized by the client’s team
Results
- Exceedingly successful training results highlighted by the following student evaluations:
- Overall course evaluation: averaged 5.3 on a possible 6.0 rating scale
- Training materials: averaged 6.0 out a possible 6.0 rating scale
- Customer gained repeatable, universal, sustainable training model which was recognized as a critical success factor
- On time
- On budget
