County Government

• County government serving 1,000,000+ constituents
• Employs 5000

Project Statistics

• Duration: August 2012 to January 2013
• Number of resources: 4
• Resources included:
  • Curricula developers – 3
  • 1 OCM/Training Manager – 1
• Tools: uPerform 4.4, Microsoft Word, Excel and PowerPoint

Delivered Services

• Organizational Change Management and Communication, including strategy and execution
• Project Management and customer advisory for training, including planning for Power User Program and training sustainment and maintenance
• Collaborated with Travis County team in the development of 250 Business Process Procedures (BPPs)
• Developed 3 instructor led (ILT) courses in a classroom format.
• Developed 6 ILT courses for a desk side coaching approach.
• Developed 16 eLearning courses
• Development and delivery of Train the Trainer
• Co-taught end user training delivery with Travis County trainers
• Facilitated online student surveys

The Teksoft Difference

• Quality and format of e-learning courses far exceeded customer expectations
• Teksoft team bonded extremely well with the Travis County Associates
• Embraced the goals and deadlines of Travis County, including working over the Thanksgiving holiday for a critical deadline
• Successfully transferred knowledge to Travis County Associates by relating the “as is” to the “to be”

Results

• Project finished on time and on budget
• Student participation:
  • 100% of selected associates participated in train the trainer
  • 100% of selected associates participated in desk side coaching sessions
  • 93% of selected associates participated in ILT classes

  Student Evaluation Results:

  • Overall Course Ratings- averaged 3.5 out of possible 4.0
  • Curricula Ratings-averaged 3.5 out of possible 4.0
  • Instructor Ratings-averaged 3.5 out of possible 4.0