CASE STUDY
About the Client
° Privately-held firm that manufactures health, beauty, and personal care products
° Employs 1350 associates
Project Statistics
° Implementation of ECC 6.0
° Modules included FIC0, MM, SD, PM, QM
° Duration: August 2008 through January 2009
° Number of resources:
• Project Manager
• 8 curricula developers/trainers
• 3 part-time developers
Tools
° Captivate (e-learning courses)
° Microsoft Word
° Microsoft PowerPoint
Delivered Services
° Developed SAP End User Education Strategy
° Developed end user curricula for instructor led training delivery
° Deployed e-learning classes for overview and navigation
° Delivery of end user education to approximately 500 students
° teksoft Resource Library (tRL)
° Development of BPPs
° Provided LMS to launch e-learning classes and automate certification testing
° Supplied Help Desk support
The teksoft Difference
° Immediate, cost effective, and sustained curricula development due to experienced SAP training professionals and their ability to leverage existing training materials (the tRL).
° Ability of the teksoft team to establish confidence and cooperation with the client’s team members and management.
° Embraced the client’s challenging goals and timelines as their own, including:
• The assignment of instructors on Christmas Eve
• "24/7" training to 3 shifts of end users
Results
° 99 % class attendance
° 100% pass rate in time for go live
° teksoft instructors averaged 4.4 out of a possible 5.0 rating scale
° teksoft course materials/exercises averaged 4.3 out of a possible 5.0 rating scale
° Shipping on Day 1 of Go-Live
° Smooth financial month end closing by the first month of closing
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