CASE STUDY
About the Client
° University founded in 1869
° Serves over 70,000 Students
Project Statistics
° Duration: January 2006 to July 2007
° Modules include: Public Sector Collections/Disburse-ments (PSCD), FI, FM, CO, HR/Payroll, PM, BI,SRM, & MM and Portals
° 4000 End Users (Phase I)
° Number of resources:
• 1 full-time project manager (1 FTE)
• 3 curricula developers/trainers (3 FTE)
• 10 trainers
° Release: SAP ECC 5.0 Higher Education Industry Solution
Tools
° Captivate (e-learning courses)
° InfoPak
° Premis (LMS)
° WebCT (LCMS)
° MS Office
Delivered Services
° Project Management and Advisory Services for end user education initiative (initial purpose to join the project)
° Advisory services around InfoPak
• Setting up standards
• Review process
• Publishing
• Administration
° Design and development of SAP Education Strategy
° Design and development of end user education curricula
• 40 Instructor led courses
• 18 e-learning courses
° Delivery of 170 days of End User training
° teksoft Resource Library (tRL)
The teksoft Difference
° teksoft advised client on resource planning strategies to ensure client self reliance
° teksoft training professionals gained immediate rapport and credibility with the client's associates and implementation partner
° Experience of the training professionals helped client manage successful training execution despite significant and chronic changes to their processes.
Results
° Training materials averaged 3 out of a possible 4
° Training delivery averaged 3 out of a possible 4
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