CASE STUDY
About the Client
° Global specialty
pharmaceutical and
medical delivery
company
° Annual sales of 2.7
billion dollars
° Employs 14,000
associates
Project Statistics
° Client was implementing
SAP ECC 5.0 (FICO
module)
° Duration: December 2005
through March 2006
° Number of resources:
2 curricula
developers/trainers, 1 part-time project
manager,
1 help desk
professional
° Tools: Microsoft
PowerPoint, and InfoPak
° Number of end users: 400
Delivered Services
° teksoft delivered the following:
• Project Management for the education initiatives
• Development and design of end user education curricula
• End user education
• “Go-live” support
° teksoft ventures was brought in at the “12th hour” to take over training efforts from another vendor (client initially engaged their implementation partner for end user training services).
The teksoft Difference
° teksoft was able to successfully work with the client’s implementation
partner to leverage any existing training material.
° teksoft acted as client’s “de facto” training lead by working directly with
project teammembers and end user constituents for issue resolution.
° Experience of teksoft training professionals, combined with the teksoft
Resource Library (tRL), helped teksoft to develop curriculum and deliver
training within an extremely constrained time crunch (developed training
materials for 15 days of classroom curricula in less than 6 weeks).
° teksoft helped the client raise their expectations around the fact that an
SAP Training Partner must use training professionals that are expert in
the modules the client is implementing.
Results
° On time!
° Students surveys on training materials averaged 4.1 rating on 5.0 scale
° Students surveys on the trainers averaged 4.1 on 5.0 rating on 5.0
scale
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