CASE STUDY
About the Client
° Public utility company
° Distributes natural gas
° Annual sales of 1.4
billion dollars
° Employs 2,479
associates
Project Statistics
° Duration: February
2001 through July
2001
° Release: SAP R/3
upgrade from version
4.0b to 4.6c
° Tools: ASAP tools and
templates, MS
Project, Knowledge
Warehouse
Delivered Services
° Project management
° Trained project team on ASAP Methodology and Delta classes
° Cross trained technical project team members in FI/CO functionality
° Delivered “train the trainer” sessions
° Delivered several MM courses utilizing standard SAP materials
(Knowledge Warehouse)
° Transferred knowledge to client’s lead training manager
° Managed and supported configuration of R/3 training system for project
team training deliverable
° Assisted client management team with the strategy for documentation
and deployment
The teksoft Difference
° Recognized the premium the client put on knowledge transfer to the
project team and ensured that client’s progress to self reliance was
accelerated
° Consultant’s experience and versatility helped minimize staffing of project
team and helped them cope with an employee strike in the midst of
realization
Results
° Small, versatile team allowed client to reach goals with approximately
30% fewer resources
° Provided part-time resources when necessary reducing consultant down
time
° Client delivered via “train the trainer” which lowered the cost of
ownership
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