CASE STUDY
About the Client
° Independent government
agency
° Tasked with keeping
sewage pollution out of
Lake Michigan and the
area’s rivers
° Serves 10.1 million
people throughout 125
communities
Project Statistics
° Duration: February 2003
° Number of resources: 2
consultants, .5 project
sponsor
° Release: SAP R/3
version 4.5b
Client Objectives
° Update current BPPs in anticipation of the R/3 Enterprise upgrade
° Minimize the projected costs associated with a future upgrade
Delivered Services
° Developed and managed a project plan for the internal team for the revision of
BPPs, including standardization templates and processes
° Developed end user delta curricula
° Delivered “train the trainer” sessions
° Delivered end user education
° Where appropriate, revised existing end user education curricula
° Designed procedures to manage the organization and maintenance of process,
process documentation (BPPs), and end user education materials
The teksoft Difference
° Leadership and subject matter expertise on training material documentation
° Ability to establish credibility and cooperation with the client’s team members
and management
° Embraced the client’s challenging goals and timelines as our own
Results
° Client executed their BPP initiative on time and on budget
° End user education came in on time and on budget
° Established “role-based” BPP and BPML maintenance procedures, including
change management process
° Integrated User Support Desk with on-line BPPs
° Eliminated expenses associated with redundant process and “work arounds”
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