CASE STUDY
About the Client
° Global manufacturer of
mining equipment
° Annual sales of
$1,900,000,000
° Employs 7,200 associates
Project Statistics
Mining machinery division
° Upgrade from SAP R/3
version 3.1i to mySAP
Enterprise (FI/CO, HR/Payroll,
MM, PP, SD, SM, QM, PM,
and Workflow)
° Duration: November 2004 to
March 31,2005
° Number of resources: 1
curricula developer (part
time), 1 working project
manager (part time), 7
instructors
° Tools: Microsoft Word and
PowerPoint, and Snag-it.
Mining equipment division
° Duration: July 2005 to
March 31, 2006
° Number of resources: 6 developers (FTE), 1 working
project manager (full time),
12 instructors
° New Implementation of
mySAP Enterprise (FI/CO, HR/Payroll, MM, PP, SD, SM,
QM, PM, and Workflow)
Delivered Services
° Delivered project team training (both functional and technical)
° Developed and managed an SAP End User Education Strategy, including class
schedule and attendance mapping
° Developed end user curricula, including delta materials for their upgrade
° Knowledge transfer to client’s team of internal curricula developers
° Delivery of end user education (approx 140 days) at client locations in the
United States, UK, South Africa, Australia and Chile:
• Traditional classroom sessions
• WebEX sessions
° HR & Payroll Consulting along with various other spot consulting services
° teksoft Resource Library (tRL)
The teksoft Difference
° Leadership and subject matter expertise on end user education is sues
° Ability to establish credibility and cooperation with the client’s team members
and management
° Embraced the client’s challenging goals and timelines as their own, including the assignment of instructors in 4 different countries
° Helped client reduce time/cost to train in the midst of record level sales
production
Results
° On time!
° Below budget (actual costs were approximately 30% lower than projected
costs for the upgrade)
° 99% class attendance
° teksoft instructors averaged 6.8 out of a possible 7.0 rating scale
° Teksoft developed curricula averaged 6.4 out of a possible 7.0 rating scale
° Production and shipping levels achieved pre go-live levels within 2 days
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