CASE STUDY
About the Client
° Multi-national
manufacturer of
diagnostic products for
the Veterinary Industry
° Annual sales of
$549,000,000
° Employs 3,000
associates
Project Statistics
° Duration: May 2005 to
August 2005
° SAP Education services
to support upgrade from
SAP R/3 version 4.5b to
4.7
° SAP modules: FI, CO,
SD, CS, MM, and PP
° Number of resources:
1.5 curricula developer,
.5 working project
manager
° Tools: Captivate (for
self-paced eLearning),
Microsoft Word and
PowerPoint, and RESITE
° Number of end users:
800
Delivered Services
° Project Management for the education initiatives
° Collaborated with the client to develop and design their end user education strategy
° Consulted the client's project team on configuration issues
The teksoft Difference
° teksoft training professionals’ experience, knowledge and abilities led to immediate credibility with client constituencies, further reinforcing the bonds between the client's newly formed technology training team and the business analysts
° Versatility of teksoft training professionals to develop curriculum and respond quickly to client needs, helped to minimize client investment for additional external resources
° teksoft training professionals related extremely well to the client’s in-house trainers, enabling the in-house trainers to eventually deliver end user and post implementation training
° Availability and willingness of teksoft training professionals to transfer knowledge and exchange ideas with the IDEXX team
Results
° On time
° 30% below budgeted amount
° Better defined processes
° Zero business disruption
° Excellent education results as evidenced by:
• Student evaluations on course materials, including exercises,
were rated 3.7 out of a 4.0 rating scale
• Very little increase in the volume of Help Desk requests
• Post implementation satisfaction surveys to both users and
managers were highly complimentary of IDEXX Laboratories’
SAP education efforts
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