CASE STUDY
About the Client
° Top publisher of
textbooks for K-12 and
College
° Annual sales of
approximately 1.2 billion
dollars
° Employs 3,500
associates
Project Statistics
° Duration: June 2004 to
February 2005
° Number of resources:
15 trainers, 2 curricula
developers, 1 project
manager
° Release: mySAP
Enterprise (FI and MM)
(Media Solution)
Delivered Services
° Project Team Training Services:
• Consulted client on optimum training track for project team members
and super users
• Delivered 20+ project team classes (ABAP, Basis, Functional)
° End User Education Services:
• Developed end user education strategy
• Managed and developed end user education curricula
• Delivered approximately 70 days of end user education across 6
different locations, including classroom and WebEx sessions
The teksoft Difference
° Consultative pre-training sessions designed to validate learning objectives and prioritize training content
° Flexibility in reducing redundant and non-critical content
° Ability to help client meet training needs on very short notice
Results
° Project Team Training Services:
• Significant cost savings associated with reduced days to train (30%
reduction vs. standard SAP training) due to personalized, prioritized
training approach
• Significant cost savings attributed to reduced travel costs as a result
of training at client site
• teksoft instructors average rating: 6.9 out of a 7.0 rating scale
• Overall class ratings average: 6.6 out of a 7.0 rating scale
° End User Education Services:
• On time
• On budget
• Excellent instructor/course ratings
• Monthly closes shortened by 30%
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