CASE STUDY
About the Client
° Worldwide manufacturer of electrical products, tools, hardware, and metal support products (21 countries)
° Annual sales of 4.1 billion dollars
° Employs 27,000 associates worldwide
Project Statistics
° Duration: December 2003 to Present
° Number of resources: 6 curricula developers, 30 instructors, .75 project manager (FTE)
° Release: mySAP Enterprise
° Client adopted a “phased approach” to their R/3 Implementation
° Tools: RESITE, Microsoft Word and PowerPoint
° Project specs: Global Big Bang – 5,000 end users
Delivered Services
° Design and development of end user education strategy
° Development of role-based, end user training curricula for 400 transactions in accordance with client’s corporate standards
° Provided client with end user training instructors on a “gap -fill basis” (35+
instructors, 175+ days of training client’s North American constituency, including
Canada, Mexico and the United States)
° Delivered “train the trainer” sessions to super users to prepare them for post implementation support and classroom support
The teksoft Difference
° Immediate and sustainable results for a “fast-tracked” implementation:
• Combination of experienced/high achieving professionals, solid p rocesses, and
the teksoft Resource Library (tRL) to develop quality training curricula in only 90 days
• Successfully bridged critical “documentation gaps” by proactively engaging
business processes and business teams to uncover, document, and integrate
process details into role-based curricula
° Ability to meet the client’s demand for large quantity of classes on short notice:
• During one week alone, teksoft delivered 41 training days for 37 classes at 6
different locations utilizing just 15 instructors
° Ability to supply 5 Spanish speaking instructors for client’s Mexican end user constituency with great results
° Proactively engaged end users to effectively transfer knowledge (interactive games, team challenges, user-led review sessions, post training exams)
° Willingness and ability to transfer knowledge:
• After Phase I, client was able to supply over 99% of the project management
of the SAP end user education and 70% of the end user training instructors
Results
° On time
° On budget
° Successful knowledge transfer highlighted by the following student evaluations:
• Overall class evaluation (averaging 6.1 out of a possible 7.0 rating scale)
• Course materials (averaging 6.2 out of a possible 7.0 rating scale)
• Instructor effectiveness (averaging 6.3 out of a possible 7.0 rating scale)
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