About the Client
- Global leader in development and commercialized technology for the oil refining, petrochemical, and gas processing industries
- Annual sales of 1.2 billion dollars
- Employs 4,000 associates
Project Statistics
- Duration: March 1998 to March 2000
- Number of resources: 11 consultants (resources were brought in for short term engagements as needed)
- Tools: Web-based curricula (ToolBook), Microsoft PowerPoint, and RESITE
- Number of end-users: 1,800
Delivered Services
- Project Management for the education initiatives
- Development and design of end-user education
- Project team education
- End-user education
- “Go-live” support
The Teksoft Difference
- Initiated Teksoft’s Quality Assurance Procedures between the project team and the curriculum developers
- Teksoft Training professionals learned the client’s business to ensure credibility and knowledge transfer effectiveness
- Versatility of Teksoft training professionals to develop curriculum, deliver training and respond quickly to client needs helped to minimize client investment for additional external resources
- Teksoft training professionals related extremely well to the client’s in-house trainers, enabling the in-house trainers to eventually deliver end-user and post implementation training
Results
- End-user classes delivered in 6 weeks versus the anticipated 12 weeks
- Training initiatives stayed on budget
- Client realized significant cost reduction due to greater self reliance
